Please note our cancellation policy for all purchases is currently 72 hours If you cancel or edit your purchase within this time period you will not get a refund of any kind. If you wish to cancel outside of this time period you will be refunded in account credit back onto ECPro.

Refund Policy

EC Pro (Wow Design Solutions Limited) does not issue refunds. Any refunds or account credits are subject to the refund and cancellation policy of the Yard, School or Livery using the EC Pro system.

Please contact the Yard, School or Livery directly. Penshaw Equestrian Centre is the Merchant of record for all transactions and is responsible for refunds and chargebacks. If dissatisfied with their complaints or refund procedure, you may seek further action.